Polaris I/O is a unique, fully-funded start-up. We were founded by industry experts with a vision to change the way B2B business is done. At Polaris I/O, you will be part of an industry-changing movement that will forever change the way businesses do business.
Check out the openings below and let us know why you’d be a great addition to the Polaris I/O team.
Job Brief
Are you passionate about helping clients solve complex challenges and supporting them through critical transformations?
The Client Solution Consultant is the liaison between our commercial and operational teams and is critical to the onboarding of new clients and adoption with existing clients. This role will ensure implemented solutions perform as designed and lead the hands-on building of solutions using appropriate systems and software.
Work that you will do
Our north star is to be the best in the world at growing and retaining key accounts through the development of commercial strategies, distinctive experiences, and the application of digital technologies.
Responsibilities include, but are not limited to:
- Serving as subject matter expert on Polaris I/O platforms and products (training will be provided).
- Elevating issues outside of their scope to upper management and supervisors and documenting and presenting technical solutions that align with their client’s business problems.
- Providing “white glove services” for Pola Polaris I/O clients and their use of Polaris I/O platforms and products.
- Configuring functional components of Polaris I/O platforms and products.
- Providing brief training workshops and demonstrations of Polaris I/O platforms and products to help clients and prospects understand the value and operation of Polaris I/O solutions.
- Assisting with business development efforts, such as Statements of Work (SOW), proposal development, client presentations, etc.
- Acting in a mentoring capacity to support the career development of other colleagues.
- Contributing to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting.
Required Qualifications
- Minimum 3+ years of experience as a Business Analyst, Systems Consultant, or Customer Services Representative for a mid-to-large sized organization or direct consulting experience.
- Strong oral and written communication skills, including presentation skills.
- Understanding of sales process, sales enablement, CRM, digital sales tools, reporting, planning, forecasting, process, and talent issues.
- Proficiency with agile methodology. Understand how to work with Scrum Masters, work prioritization, and interfacing with onshore/offshore technology teams.
- Proficiency in Google Workspaces, MS Office products.
- Ability to understand technical aspects of platforms and products.
- Previous experience with Business Intelligence tools a plus
- Experience with Zendesk, Jira, Trello and Confluence, or other ticketing/documentation tools.
- Attention to detail
- Good organizational and time-management skills
- BSc degree in Technology, Marketing, or relevant field
- Military Service is a plus
- Experience with systems implementation lifecycle; coding/software development skills not required.
- Ability to successfully pass a background check
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
About Polaris I/O
Polaris I/O is a holistic go-to-customer platform that combines transformation services, industry insights, and powerful technology to enable B2B companies to protect, retain, and grow large accounts. Our “wellness programs” take an outside-in approach to improving your commercial health, utilizing executive buyer insights to inform the orchestration of commercial activities that improve relationships, maximize growth, and scale beyond our engagement.
Benefits
- 100% paid health benefits
- Flexible, remote environment
- Full technology setup (laptop, monitors, etc)
How to Apply
Apply with your resume and link to your portfolio to careers@polarisio.com
Location: Remote Employment
Type: Full-time
Job Brief
As a AWS DevOps Systems Administrator on our Engineering Team, you will maintain, secure, optimize, and innovate the technical resources that support our product platforms, cloud services, and web sites.
If you firmly believe in the DevOps mentality and are looking for a role where you can make a positive impact on our engineering team, we would like to meet you.
Work that you will do
Our north star is to be the best in the world at driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies.
Responsibilities include, but are not limited to:
- Maintains smooth operations (reliable, efficient, secure, and cost optimized) of platforms, infrastructure, networks, storage, and data pipelines
- Develops and monitors system, network, and security policies and standards
- Reports on current infrastructure status, cost tracking, and planning for future usage
- Owns platform instantiations, restarts, recovery and data backups for said activities
- Supports asset management of hardware equipment and licenses
- Handle multiple tasks at the same time and refocus based on changing priorities
- Ability to manage and organize ambiguity
- Keeps current on advances in the field of systems administration
- Act in a mentoring capacity to support the career development of other colleagues
- Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related discipline
- 3+ years of AWS experience (IAM, VPC, EFS, RDS, CloudWatch, EC2, Lambda, etc.)
- Experience in computer networks and hardware
- Experience using Bash, C Shell, PowerShell, Ansible, and or Python 3.x scripting
- Experience interfacing with system users, Project Leaders, and vendors
- Experience with configuration management tools
- Experience with Windows and Linux systems
- Experience with containers is a plus
- Continuous Integration (CI) / deployment pipelines setup, automation, and administration
- Good organizational and time-management skills
- Military Service is a plus
- Ability to successfully pass a background check
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
About Polaris I/O
Polaris I/O is a holistic go-to-customer platform that combines transformation services, industry insights, and powerful technology to enable B2B companies to protect, retain, and grow large accounts. Our “wellness programs” take an outside-in approach to improving your commercial health, utilizing executive buyer insights to inform the orchestration of commercial activities that improve relationships, maximize growth, and scale beyond our engagement.
Benefits
- 100% paid health benefits
- Remote environment
- Full technology setup (laptop, monitors, etc)
How to Apply
Apply with your resume and link to your portfolio to careers@polarisio.com
Location: Remote Employment
Type: Full-time
Job Brief
As a Business Analyst, you will be the liaison between engineering and business stakeholders to interview, access processes, explain capabilities, determine requirements, and deliver data-driven recommendations through detailed documentation, diagrams, reports and presentations.
If you are a detailed oriented person dedicated to customer success, we would like to meet you.
Work that you will do
Our north star is to be the best in the world at driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies.
Responsibilities include, but are not limited to:
- Understand, document and detail logical structures from abstract conversations and ideas into effective solutions or business processes
- Understand complex business processes or outcomes to participate in the creation of both business and technical solutions to meet a desired business needs or outcome
- Determine the best way to integrate new functionality into existing business solutions
- Assist the business area in determining how new technologies can be utilized to solve business problems
- Manage and/or coordinate and develop the requirements for small to medium projects
- Understand and validate defined requirements to ensure requirements meet overall business strategy
- Identify gaps between business needs and current platform functionality
- Create business operation specifications
- Map business operation specifications to customer capabilities
- Map business operation specifications to our company’s capabilities
- Act in a mentoring capacity to support the career development of other colleagues
- Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting.
Required Qualifications
- Minimum 3+ years of experience as a Business Analyst, Systems Consultant, or Sales Operations Analyst for a mid-to-large sized organization or direct consulting experience
- Strong oral and written communication skills, including presentation skills
- Broad-based and business-oriented understanding of sales process, sales enablement, CRM, digital sales tools, reporting, planning, forecasting, process, and talent issues
- Proficiency with agile methodology, SCRUM, prioritize work, and interface with technology teams
- Proven experience in business development and/or proposal development in support of related specialty areas
- Proficiency in Microsoft Office, SharePoint, and JIRA
- General knowledge of SDLC processes
- Attention to detail
- Good organizational and time-management skills
- Military Service is a plus
- BSc degree in Marketing or relevant field
- Ability to successfully pass a background check
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
About Polaris I/O
Polaris I/O is a holistic go-to-customer platform that combines transformation services, industry insights, and powerful technology to enable B2B companies to protect, retain, and grow large accounts. Our “wellness programs” take an outside-in approach to improving your commercial health, utilizing executive buyer insights to inform the orchestration of commercial activities that improve relationships, maximize growth, and scale beyond our engagement.
Benefits
- 100% paid health benefits
- Remote environment
- Full technology setup (laptop, monitors, etc)
How to Apply
Apply with your resume and link to your portfolio to careers@polarisio.com
Location: Remote Employment
Type: Full-time
Job Brief
As a SaaS Product Owner, you will listen to customer suggestions, ensure customer adoption, and oversee the end-to-end activities that create successful new products.
If you are passionate about generating customer value, we would like to meet you.
Work that you will do
Our north star is to be the best in the world at growing and retaining key accounts through the development of commercial strategies, distinctive experiences, and the application of digital technologies.
Responsibilities include, but are not limited to:
- Work with Polaris I/O leadership and customers to detail ideas and options for products
- Author business specifications for Polaris I/O leadership for the creation of new features
- Write product specifications for developers for the creation of new features
- Oversee the design and development of new features in collaboration with onshore and offshore resources
- Create operational run books to ensure proper customer service support
- Work on current product development initiatives through all phases
- Identify potential product defects and prioritize their resolution
- Lead the build of new platforms, systems or features by coordinating with designers, developers, and our internal team
- Compare the company’s products to competitor’s products in order to assess competition in the market
- Provide management with analyses, presentations and reports that respond to inquiries from management
- Serve as the voice of the customer through research, interviews, and data-driven results to determine the needs and desires of customers
- Coordinate with leadership, team members, and clients on product feedback
- Serving as subject matter expert on Polaris I/O platforms and products (training will be provided)
- Acting in a mentoring capacity to support the career development of other colleagues
- Contributing to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
Required Qualifications
- Minimum 4+ years of experience as a Product Owner or Product Manager for a mid-to-large sized organization
- Strong experience managing two or more SAAS-based platforms/products simultaneously
- An eye for UI/UX design and being able to communicate with designers and developers
- Very organized with a high attention to detail
- Analytical; excellent knowledge of AWS (Amazon Web Services) and web based KPIs
- Ability to execute at a very detailed level while keeping the big picture in mind
- Strong oral and written communication skills, including presentation skills
- Understanding of sales process, sales enablement, CRM, digital sales tools, reporting, planning, forecasting, process, and talent issues
- Proficiency with agile methodology. Understand how to work with Scrum Masters, work prioritization, and interfacing with onshore/offshore technology teams
- Proficiency in Google Workspaces, MS Office products
- Previous experience with Business Intelligence tools a plus
- Experience with Zendesk, Jira, Trello and Confluence, or other ticketing tools
- BSc degree in Computer Science, Technology, or relevant field
- Military Service is a plus
- Experience with systems implementation lifecycle; coding/software development skills not required
- Ability to successfully pass a background check
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
About Polaris I/O
Polaris I/O is a holistic go-to-customer platform that combines transformation services, industry insights, and powerful technology to enable B2B companies to protect, retain, and grow large accounts. Our “wellness programs” take an outside-in approach to improving your commercial health, utilizing executive buyer insights to inform the orchestration of commercial activities that improve relationships, maximize growth, and scale beyond our engagement.
Benefits
- 100% paid health benefits
- Remote environment
- Full technology setup (laptop, monitors, etc)
How to Apply
Apply with your resume and link to your portfolio to careers@polarisio.com
Location: Remote Employment
Type: Full-time
Job Brief
As a Technical Writer, you will author product manuals, how-to guides, help sections, journal articles, and other content that distills technical information with ease and clarity.
If you are passionate about making technology accessible, we would like to meet you.
Work that you will do
Our north star is to be the best in the world at driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies.
Responsibilities include, but are not limited to:
- Develop customer-facing enterprise software documentation
- Develop internal operational run books and procedural guides
- Plan, develop, organize, write, and edit documentation
- Collaborate and interview SMEs such as engineers, product managers, and solutions engineers to create accurate, precise documents
- Develop an expert understanding of our products and services including technical concepts and infrastructure to back-end IT systems, especially as it relates to AWS
- Follow established processes and suggest improvements for the creation and maintenance of documentation and assets
- Handle multiple tasks at the same time and refocus based on changing priorities
- Ability to manage and organize ambiguity
- Act in a mentoring capacity to support the career development of other colleagues
- Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
Required Qualifications:
- A minimum of 3+ years of technical writing experience, ideally in a software company
- Experience with or a good understanding of UI Material components, clouds, browser-based software, and mobile applications
- Experience with a Microsoft Office 360 Suite, Zeplin, Sketch, Adobe Photoshop / Illustrator, Miro, or equivalent authoring products
- Experience with JIRA and Confluence
- Experience with CSS, HTML, JS, React and web hosting experience is a plus
- Excellent written and verbal communication skills
- Fastidious attention to detail
- Bachelor’s degree in English, Technical Writing, Journalism, Computer Science, or related degree
- Good organizational and time-management skills
- Military Service is a plus
- Ability to successfully pass a background check
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
About Polaris I/O
Polaris I/O is a holistic go-to-customer platform that combines transformation services, industry insights, and powerful technology to enable B2B companies to protect, retain, and grow large accounts. Our “wellness programs” take an outside-in approach to improving your commercial health, utilizing executive buyer insights to inform the orchestration of commercial activities that improve relationships, maximize growth, and scale beyond our engagement.
Benefits
- 100% paid health benefits
- Remote environment
- Full technology setup (laptop, monitors, etc)
How to Apply
Apply with your resume and link to your portfolio to careers@polarisio.com
Location: Remote Employment
Type: Full-time