T-Mobile: Monitoring and Managing Suppliers for Streamlining Service & Risk Management - Polaris I/O

The challenge

T-Mobile’s hundreds of suppliers created an overwhelming monitoring and tracking burden for the enterprise risk team. Because of this, they needed an automated, centralized system to reduce administrative workload, identify service gaps, monitor vendor compliance with SLAs, streamline reviews and renewals, and manage relationships, pricing, and the risk impacts of supplier or industry changes.

Our solution

Polaris I/O automated the supplier management process by introducing alerts on supplier and industry changes and trends, a dynamic calendar for managing renewal timelines, capability and need gap analyses, SLA monitoring, supplier comparisons, and compliance and “good standing” status tracking.

Our impact

The results include significant efficiencies and risk reductions:

  • Improved timeliness and effectiveness of renewal negotiations through a broader lens of supplier intelligence and business insights.
  • Increased compliance and service delivery performance.
  • Reduced administrative time and cost burden.
  • Enhanced risk management related to supplier performance, personnel changes, service interruptions, and supplier or industry shifts that affect pricing.

100s

Vendor contracts monitored per month

5x

Reduction in administrative time

500%

Increase in risk alerts for preventative action

Polaris I/O has streamlined our access to supplier information, helping us make faster, smarter decisions. Its automation and intuitive design have boosted our efficiency.

Senior Leader, T-Mobile

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